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34 North offers support service packages to our clients for both our OpenNRM product offerings and custom application development. 34 North proudly hosts our client applications with Media Temple in Los Angeles.  We have been working with Media Temple since 2000 and have never experienced a hiccup. Our hosting partner combined with our first class SASS support packages, you can feel great knowing that your SAAS instance or website will be protected, fast and secure. 

  1. We never close. We never leave, and the lights are never off. We are a true 24/7/365 company. Call us at 3:00am New Year’s Day – we’ll be here. It’s part of our Support Promise.
  2. We’re affordable. When you truly consider the facts – when you add up all of the features – we undeniably offer more value than any nearest competitor. Sometimes you have to look beyond the price and consider all things such as quality, uptime, support and then features. There is a cost to “cheap development” – don’t let it burn you.
  3. We answer the phone. Our average hold time for technical support is below 2 minutes.
  4. We hire amazing employees. The talent runs deep within our organization. This means a better experience for our clients. While working at 34 North may be great, interviewing isn’t all that fun. Our on-site (no book, no google) written competency tests take approximately 2 hours to complete (yes, we’ll give you a Red Bull). Simply, we find, hire and train the most talented individuals possible and we work hard to keep them.
  5. Serving since 1998. We’ve been in the web development business for over 10 years (in “internet years” that’s something like 30 years!). We’re not “fly by night” – we’re not going anywhere. Our longevity and experience matters.
  6. Top tier data centers. Our data centers provide some of the highest level design and engineering features available in the world; surpassing uptime, security, cooling and power redundancy standards of most other hosting facilities.
  7. World’s greatest designers. The world’s hottest, most talented designers have trusted 34 North for years to serve their digital creations. Being the most critical demographic on the Internet, we believe this has strong merit.
  8. Innovation. Over and over 34 North has been first to market with new technologies.